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Refund Policy
Arizona Mobile Tire & Wheel wants you to be completely happy with your purchase, and we understand that you may change your plans after your order has been placed. That's why we provide a credit return policy that extends for 30 days after the time of purchase. Please read the following guidelines and instructions if you need to return merchandise.
General
• YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER!
This Number Must Be Written On The Package/Label, As Does The Name The Merchandise Was Purchased Under.
• ALL Merchandise Must Be In New Condition. Tires must not be driven on.
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Wheels must not have been mounted on vehicle.
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All merchandise must be properly packaged.
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Additional packaging material available upon request.
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If product is returned by customer:
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Do not ship via the U.S. Postal Service.
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Make sure merchandise is fully insured.
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Return Authorization number must be clearly written on package and label.
Wheels
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Secure center cap and lug nuts/bolts in separate bags and tape securely to inside of wheel.
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Wheel must have a foam sheet pad protecting the face of the wheel from cardboard chafing.
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If returning two wheels in one box, must have protective cardboard between wheels.
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Wheel must be secured and well protected in the box. Any styrofoam packing material received with the shipment must be reused in the same way.
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Remove any staples that are not fully closed from the box.
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The boxes must not be damaged. If damaged, please call for new packaging material.
Tires
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Each tire must be labeled with Arizona Mobile Tire & Wheel address as well as your own address.
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Return Authorization Number must be clearly marked on the label.
Wheel and Tire Packages
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When possible, use original packaging material. Replacement packaging available upon request.
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Original packaging consists of:
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Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
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Foam layers are required to protect the face of the wheel from cardboard chafing.
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Padded envelope containing any lug hardware.
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The tire/wheel packages must be repackaged in the same fashion as when they were originally received.
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If nylon banding is unavailable, a high-strength tape may be substituted to hold cardboard and foam securely on the tire/wheel package.
Refund Calculations
Tires:
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Credit less all freight charges.
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Tires must not be driven on.
Wheels:
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Credit less all freight charges.
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Wheels must not have been mounted on vehicle.
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Wheel & Tire Packages:
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Credit less all freight charges and $40.00 for dismounting and cleaning. Special order items are non-refundable.
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Full credit will be issued if any of the following conditions are met:
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Wrong merchandise is received, except if customer is at fault.
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Merchandise is damaged in shipping.
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Merchandise is defective.
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Merchandise does not properly fit your vehicle, and fitment was approved by Arizona Mobile Tire & Wheel.
Why won't I get a full refund?
The number one reason that we are unable to give full credit on a return, is due to improper packaging. The packages are not treated gently during shipment, and without the proper packaging, the wheels are damaged. It is the customer's responsibility to make sure the wheels are protected. Under no circumstance will Arizona Mobile Tire & Wheel accept a return of product that is damaged due to the negligence of the customer!!! Remember, the wheels are still your property until we get them back.
Manufacturers Warranties:
• All products sold by Arizona Mobile Tire & Wheel carry the standard manufacturers warranty. We will be happy to help should a warranty problem arise. Beyond the standard manufacturers warranty, there are no warranties, express or implied, including any warranty of merchantability or fitment for any particular purpose.
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